Currently, we are receiving several reports from citizens who have received fraudulent calls (vishing). The criminals pretend to be an employee of the Federal Pensions Service, the bank, etc.
What to do if you get an unexpected phone call?
Vishing is scamming over the phone. Scammers call you and ask for personal, financial or security information, or they ask to transfer money.
- Never give out personal details, passwords, bank card codes or response codes over the phone.
- Never call back unknown numbers. Never answer calls from numbers you do not know, especially foreign numbers. Definitely do not call these numbers back.
- Don't just believe what people tell you on the phone. A technology company, your bank, the police or the government never ask for your details or codes over the phone.
Read more about the different forms of vishing.
Have you been scammed?
- If you have lost money or are being extorted, we recommend that you file a report with your local police straight away.
- Contact your bank and/or Card Stop on 078 170 170 (+32 78 170 170 from abroad) if you have passed on bank details, money is disappearing from your bank account or if you have transferred money to a scammer. In this way, any fraudulent transactions can be blocked.