In recent days, we have received many reports of fake e-mails from network company Fluvius. In the e-mails, customers are falsely urged to apply for a compensation of 125 euros from Fluvius in response to high energy prices and the situation in Ukraine. This message is false.
The fake e-mails and accompanying fake web page look very much like the house style of Fluvius, which may cause confusion. However, if you look closely at the e-mail address in the e-mails, it is clear that Fluvius is not the real sender. The link behind https://www.fluvius.be/compensatie does not lead to a fluvius.be domain but to a fake website. You can see this when you move your mouse over the link (without clicking). Fluvius therefore explicitly asks its customers not to click on the link and advises them to delete the fake e-mails. Below you will find an example of such a fake mail:
Don't fall into the trap!
What to do?
- Do not click on a link in a suspicious message, do not open attachments and do not download applications if you are asked to.
- Suspicious emails can be forwarded to email@example.com.
- Suspicious text messages can also be forwarded. Take a screenshot and send it to firstname.lastname@example.org. The content is then processed automatically.
Did you click on a suspicious link?
- If you have clicked on the link, do not complete the fields and terminate any interaction.
- NEVER give out personal codes.
- If you have entered a password that you also use elsewhere, change it immediately.
Have you been scammed?
- If you have lost money or are being extorted, we recommend that you file a report with your local police straight away.
- Contact your bank and/or Card Stop on 078 170 170 (+32 78 170 170 from abroad) if you have passed on bank details, money is disappearing from your bank account or if you have transferred money to a scammer. In this way, any fraudulent transactions can be blocked.