Other information and services of the government: www.belgium.be   Logo van de Belgische federale overheid

First aid


Two Factor Authentication, is it difficult to use?

Don't know how to engage Two Factor Authentication on your Facebook or Instagram account? Check here.

Help! I clicked on a fake link

Identifying phishing websites in time

Look out for scammers on online second-hand platforms

Avoid fraud when you buy or sell something using a second-hand platform online.

Help! Your own e-mail address shows up as the sender

Do you sometimes receive e-mails that seem to be coming from your own mailbox?
spam phishing

I am getting a lot of spam and phishing e-mails in my inbox

Avoid your e-mail address ending up on a list used by spammers or phishers

I am getting a lot of spam in my inbox

What can you do to reduce spam?

I receive a call from an unknown person about a problem with my PC

I receive a call from scammers pretending to be technicians from a computer company
Mijn account is gehackt

My account has been hacked

How do I gain access to my account again? What can I do to make my account more secure?
Help ik heb een virus!

Help, I have a virus!


My device is being used for cryptojacking

Ik ben mijn smartphone of tablet kwijt

I lost my smartphone or tablet

Help! Mijn toestel is gegijzeld door een virus dat losgeld vraagt!

Help! My device has been taken over

My device has been taken over by a virus that is asking for a ransom!

I am being blackmailed: sextortion

Someone claims to have sexual images of me