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Beware of false e-mails that seem to come from Telenet

In recent days, we have received many reports of fake e-mails that seem to come from Telenet with 'Factuur telenet' in the header. The message is clearly not sent from a Telenet domain (see red box) and is therefore false.

Telenet factuur
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Don't fall into the trap!

Learn to identify fake e-mails.

Take the phishing test now and don’t be caught out ever again!

What to do?

  • Do not click on a link in a suspicious message, do not open attachments and do not download applications if you are asked to.
  • Suspicious emails can be forwarded to suspicious@safeonweb.be.
  • Suspicious text messages can also be forwarded. Take a screenshot and send it to suspicious@safeonweb.be. The content is then processed automatically.

Did you click on a suspicious link?

  • If you have clicked on the link, do not complete the fields and terminate any interaction.
  • NEVER give out personal codes.
  • If you have entered a password that you also use elsewhere, change it immediately.

Have you been scammed?

  • If you have lost money or are being extorted, we recommend that you file a report with your local police straight away.
  • Contact your bank and/or Card Stop on 078 170 170 (+32 78 170 170 from abroad) if you have passed on bank details, money is disappearing from your bank account or if you have transferred money to a scammer. In this way, any fraudulent transactions can be blocked.
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